A 90-Day Deliverability Runbook for a New Portco Operator
A new operating partner assumes the outbound problem is the CRM, then discovers the company actually sends from three legacy domains inherited through prior bolt-on acquisitions, none of them authenticated properly on any of the standard checks. Reply rates were never really the first thing that needed fixing, and standardizing sending infrastructure turns out to be worth more than another CRM migration in the first ninety days on the ground.
Here's a runbook for getting deliverability under control before the next quarterly board update, without waiting on a larger systems overhaul that would take the better part of a year to land and deliver any visible results.
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Days 1 to 15: inventory every domain actually sending mail
Bolt-on acquisitions almost always leave behind sending domains nobody fully owns anymore, old brand names, acquired-company domains still technically active, and shadow IT accounts set up by a departed sales leader who never documented what they'd built. List every domain currently sending mail on the company's behalf, and check basic authentication, SPF, DKIM, DMARC, on each one, since a domain missing any of these is already starting from a real deliverability deficit before you've even sent your first message from it as the new operating team.
Days 15 to 30: baseline placement across the messiest domains first
Run a placement check against the domains carrying the most volume or the most valuable relationships, rather than trying to audit everything with equal priority in the first month, when time and attention are both in short supply. Mailreach's continuous, provider-by-provider checking gives a clear before picture worth having, both for prioritizing the rest of the ninety-day plan and for showing the board a concrete before-and-after comparison once the work is actually done and the numbers have had time to settle.
Days 30 to 45: consolidate or clearly separate the legacy domains
Not every legacy domain needs to disappear immediately, but each one needs a clear decision made about it: consolidate onto the primary sending identity, or keep it deliberately separate for a specific purpose with its own monitoring plan attached to it. What shouldn't continue is three domains sending overlapping mail with nobody accountable for any of their reputations, which is the default state most bolt-on integrations land in without anyone actually deciding it on purpose at any point along the way.
Days 45 to 60: rescue whichever domain is carrying real pipeline
If the placement baseline from day 30 showed a domain carrying active deal flow is already filtered at meaningful providers, bring in InboxAlly to actively rebuild it rather than waiting for a broader consolidation project to resolve the issue naturally over several quarters of gradual improvement. Mailreach is cheap enough to run across a messy multi-domain estate while you sort it out; InboxAlly is worth the more targeted spend specifically on the one domain carrying revenue-relevant conversations right now, during the window the board is watching most closely.
Days 60 to 90: report the fix in numbers the board actually cares about
Tie the deliverability work back to reply rates and pipeline velocity rather than presenting it as an infrastructure project sitting on its own separate slide nobody engages with. A clean domain inventory and confirmed placement across the providers your buyers use is a concrete input into the broader commercial diligence story you're building for the next board meeting, not just a technical cleanup item buried in an appendix nobody actually reads before walking into the room to present it.
What good looks like at the ninety-day mark
Across all industries, the open rate Mailchimp tracks averages 35.63 percent1. Outbound from a consolidated, properly authenticated domain should clear that baseline comfortably across every major provider your buyers actually use, not just the one or two you happened to check first when the project started. A portfolio company still tracking near the all-industry average ninety days into a deliverability cleanup has more domain consolidation work left to do, not a content or targeting problem it should be chasing down instead.
Making it repeatable for the next add-on
Once the ninety-day cleanup is done, write down the checklist so the next bolt-on doesn't recreate the same mess from scratch: inventory sending domains within the first two weeks of close, check authentication immediately, and decide on consolidation before the acquired team's old habits calcify into permanent shadow infrastructure nobody remembers approving months later. A playbook that takes an afternoon to write saves weeks of untangling on every future deal the platform does, and it gives the next operating partner a running start instead of a blank page and a mystery to unravel from scratch.
Write the checklist down for the next add-on acquisition:
- Inventory every sending domain within the first two weeks of close, including old brand names and accounts a departed sales leader set up.
- Check SPF, DKIM, and DMARC authentication on each domain immediately, since a missing check is already a deliverability deficit.
- Decide whether each legacy domain consolidates onto the primary identity or stays separate with its own monitoring plan.
- Run a placement baseline on the domains carrying the most volume or the most valuable relationships first.
- Report the result to the board in terms of reply rates and pipeline velocity, not as a standalone infrastructure project.
What Good Looks Like
A portfolio company operates a single, properly authenticated sending domain, or a deliberately monitored set of them, with a documented owner and confirmed placement across the providers its buyers actually use.
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For the domain carrying active pipeline, InboxAlly rebuilds trust through engagement seed accounts faster than waiting on a broader consolidation project.
Outbound to new buyers during the cleanup fits lemlist's multi-channel cadences with warm-up built in, run from the domain being actively repaired.
A portfolio company standardizing its go-to-market stack can consolidate deliverable sequences, calls, and pipeline into Close.
Frequently Asked Questions
How many legacy domains is normal after a couple of bolt-on acquisitions?
It's common to find two or three actively sending domains after even one or two acquisitions, plus several more that are registered but dormant. The dormant ones matter too, since an unclaimed domain can be a phishing risk even if it's not actively sending anything on the company's behalf right now.
Should we consolidate onto one domain immediately or phase it in?
Phasing it in over the ninety-day window is usually safer than an immediate cutover, since a sudden change in sending pattern can itself trigger placement issues at providers that were used to the old pattern. Prioritize the highest-value domain first and give each transition a few weeks to stabilize before moving the next one.
How do we present this work to the board without it looking like a distraction?
Frame it in terms of reply rates, pipeline velocity, and revenue-relevant deal flow rather than as an IT or infrastructure line item. A board that sees deliverability tied directly to commercial outcomes will treat it as part of the value-creation plan rather than a side project competing for attention with it.
Sources
Where we quote a benchmark, we show its source. Other figures in this guide are estimates or general guidance, so check them against your own numbers.
- Email Open Rate (All Industries). Mailchimp Email Marketing Benchmarks (data updated Dec 2023), 2023.
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