Revenue Intelligence & CRM Pipeline Operations3 min readUpdated September 2026

Scratchpad vs Dooly for Staffing Firm Dual Pipelines

For a staffing firm running client and candidate pipelines at once, Scratchpad helps keep many open job orders current, and Dooly captures what a hiring manager says about the role before the detail is lost. Salesforce tracks one opportunity per deal, so the split between winning a job order and placing a candidate has to be handled around the platform.

Scratchpad and Dooly do not solve that structural mismatch, but they do address two real, separate frictions inside it: keeping many open job orders current across several clients at once, and capturing what a hiring manager actually said about the role before that detail gets lost.

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How do you track two pipelines in one CRM record?

A recruiter's day splits between the client side, checking in on open job orders, and the candidate side, sourcing and screening people to fill them. Most Salesforce setups for a staffing firm track the job order as the opportunity and candidates as related records underneath it, which works reasonably well until a recruiter is juggling fifteen open orders across several clients at once.

At that volume, the friction of opening each job order separately to check its status becomes a real drag on the part of the day that should be spent sourcing candidates instead of clicking through records one at a time.

Where Job Order Details Get Lost Between Intake and Submittal

A hiring manager's intake call usually covers more than the job description: required skills versus nice-to-haves, a salary band that may not match the posted range, team dynamics that matter more than the resume on paper, a timeline driven by exactly when the last person left. If that detail lives only in the recruiter's head, every submittal risks missing something the hiring manager actually cared about.

Dooly's note templates can be built around a staffing firm's own intake checklist, capturing that detail as the call happens and linking it to the job order record, so a second recruiter helping to source candidates has the same context the intake call produced, rather than a secondhand summary passed along verbally between desks.

Capture these from every hiring manager intake call:

  • Required skills versus nice-to-haves, since the job description rarely makes that distinction clear.
  • The real salary band, which may not match the posted range.
  • Team dynamics that matter more than the resume on paper.
  • The timeline, which is often driven by exactly when the last person left the role.

How can recruiters keep many open job orders current?

A recruiter running fifteen or twenty open orders benefits from a grid that shows every one's stage, days open, and next step in a single view, rather than opening each client record separately to check status before a client call. Scratchpad's bulk editing makes the daily housekeeping, moving a job order from sourcing to interviewing, updating a next step after a client call, fast enough to actually keep current rather than batched up once a week.

A staffing firm's leadership can use the same grid to spot job orders that have sat open unusually long, which for a client relationship is often the first sign the firm is at risk of losing that account to a competing agency working the same search.

Matching the Tool to Which Side Is Leaking

If submittals routinely miss what the hiring manager actually asked for, required skills, team fit, salary band, the leak is on the capture side, and Dooly is the more direct fix. If job orders are well understood but the pipeline of open orders looks stale by the time a manager reviews it weekly, the leak is on the editing side, and Scratchpad is the faster fix.

A firm placing candidates against a modest number of well-understood roles may find the capture side is fine and the real gap is simply keeping fifteen open orders current without losing an afternoon to it, which points squarely at Scratchpad first.

What a Client Notices Before the Firm Does

A client rarely tells a staffing firm directly that its pipeline tracking is weak. What actually happens is quieter: a hiring manager stops returning calls as quickly, sends the next open role to a competing firm without mentioning it, or asks a question the intake call already answered weeks earlier. Each of those is a small signal that the firm's own record of the relationship has gone stale faster than the relationship itself.

A recruiter who can pull up the exact requirements and timeline from a job order opened six weeks ago, without asking the client to repeat themselves, is demonstrating the kind of reliability that keeps a client sending the firm its next search instead of shopping it around to two other agencies at the same time.

Executive Capability Standard

What Good Looks Like

A well-run staffing pipeline has every open job order's required skills and current stage reflected accurately, with no client waiting more than a day or two for a status update.

Building The Capability (5-Stage Skill Ladder)

1. Learn:Pull every open job order older than thirty days and check whether the original intake details are still accurately reflected.
2. Do Manually:Require a written intake summary after every client kickoff call, before sourcing candidates begins.
3. Delegate:Have an operations lead review open job orders weekly for ones with no logged client contact in over two weeks.
4. Automate:Use Dooly to capture client intake calls and Scratchpad to keep every open job order's status current across the team.
5. Buy:Bring in a staffing operations consultant to standardize intake and job-order tracking across recruiters.

How to Get Started

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Frequently Asked Questions

Can Dooly capture candidate-side notes as well as client intake notes?

Yes, a firm can build separate templates for client intake calls and candidate screening calls, each linked to the right record, so client-side and candidate-side notes stay distinct rather than blending together in one generic note.

Does Scratchpad work well when job orders and candidates are separate Salesforce object types?

Scratchpad's grid is built around opportunity-style records, so it fits the job-order side most directly; whether it also helps on the candidate side depends on how a firm's Salesforce instance is structured.

How many open job orders justify adding a tool like this?

Once a recruiter is tracking more than roughly ten open orders at once, manually opening each Salesforce record to check status starts costing enough time in a day that a grid view like Scratchpad's pays for itself quickly.

About the numbers

This guide doesn't quote a sourced benchmark. Figures in it are estimates or general guidance, so check them against your own numbers.

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